Unlike other computer consultants who profit from the failures in your IT environment, Imagine TotalCare is designed to PREVENT computer problems from escalating into unproductive downtime, data loss, interruptions in business, and financial loss.
Imagine TotalCare Level Service Agreement includes an Initial Site Survey (27-Point Network Audit):
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Unlimited Spam Filtering For All Users:
Thanks to a remote filtering service we offer through Barracuda, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.
FREE Break-Fix Services:
In the event that your equipment goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you.
FREE Help Desk Support:
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
A Preferred Client Discount of 25% on Non-Covered Technical Support: This includes network upgrades, special projects, or any other type of service we offer outside of this plan.
Year-End Technology Review to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.
Guaranteed next day Response to Technical Problems – same day whenever possible
Executive Summary Reports and System Status E-mail Updates
Unlimited Software Upgrades (labor only)